RETURN OF GOODS POLICY

All returns or exchanges must be organised within 14 days of placing your order.

Items to be returned must be unused, unworn and unwashed, complete with their original packaging, tags, and our supplied receipt/invoice.

If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference. Full postage fees are applicable to any exchange.

You will be required to organise, and pay for the return of all goods.

Goods purchased at our retail stores cannot be returned to our online store. Goods purchased at our online store can be returned to our retail store.

Any items returned which do not comply with the return of goods policy (see below) will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.
 

RETURN OF GOODS PROCEDURE
  1. Contact the returns department including the following information:

    Your Name
    Your Address
    Your Order Number
    The Reason for Returning the Item
    Details (please include the stock code from the product detail page) of any Replacement Item(s) Required

  2. We will confirm receipt of your email within 1 working day, or 2 working days if the email is sent on a Saturday or Sunday, and you will be instructed on what action you will need to take to return the goods.

  3. The original receipt or invoice must be returned along with the goods. We will not proceed without this.

  4. Once the returned goods have been checked and verified, your account will be credited, or exchange completed as necessary.

For your safety it is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post.